Terms of Service

These Terms of Service ("Terms") are the agreement between you and GoLevi for the website https://golevi.app and the billing service we operate there. By requesting access, creating or using a workspace, or signing in, you agree to these Terms and to the Privacy Policy at https://golevi.app/privacy. If you do not agree, do not use the service.

If you use the service for a business, you confirm that you have authority to bind that business. "You" means that business and the person who accepts. A later written agreement that both of us sign controls where it expressly conflicts with these Terms.

The supplier is the operator of golevi.app, trading as GoLevi ("GoLevi", "we", "us"). Legal notices go to legal@golevi.app. Privacy requests go to privacy@golevi.app. The service is offered in the Republic of South Africa.

The registered name, company registration number, VAT number if we are a vendor, and physical address will be added to this clause when they are confirmed. Until then, ask legal@golevi.app and we will give you those particulars. You agree that notices under the Electronic Communications and Transactions Act, 2002 may be sent to and from these email addresses.

GoLevi is software for a business to issue invoices, quotes, and credit notes, to show statements, to give clients a portal and a hosted pay link, and to keep more than one company under one login. Plans and features may differ. Early access and preview features may change or stop.

We are not a bank, an e-money issuer, or a payment facilitator for the invoices you send your clients. We are not your accountant, tax practitioner, or attorney. Figures, tax codes, VAT working papers, and UBL files in the product are tools. A VAT working paper is not a return filed with SARS. A UBL file is not a SARS e-invoicing clearance. You decide what you send and what you file.

A quote acceptance or signature stored in the portal is a record you asked us to keep. Whether that record binds your client is between you and that client. We are not a party to that contract.

Public signup is a request for a workspace. You give the business name, the address you want, the currency, your name, and an email address. We email a code to prove you control that inbox. While signup is on the waitlist, a correct code adds the request to the list and does not create a workspace. While public signup is open, a correct code can create the workspace. We show you which of those happened.

The address you ask for is not reserved. Another business may receive it if their workspace is created first. We may refuse, delay, or withdraw a request or a workspace. We do not have to give a reason, except where the law requires one. We will not refuse for an unlawful reason.

• You must be 18 or older.
• The information you give must be true and kept up to date.
• You must keep codes, magic links, passwords, and API keys secret, and tell us at legal@golevi.app if you believe access was misused.
• You are responsible for users you invite and for what they do in the workspace.
• We may limit how many requests one email address or network can make in a day.

You keep ownership of the content you submit, including your logo, your clients, and your documents. You give us a limited licence to host, back up, display, and send that content only so we can provide and secure the service, including email, the portal, and the pay link you turn on.

For personal information of your clients, you are the responsible party under the Protection of Personal Information Act, 2013 ("POPIA"). We are the operator for that information, except where we must use it to secure the platform, to investigate fraud, or to obey the law. You confirm that you have a lawful basis to give us that information and to ask us to process it as you configure the product. You will not ask us to do what POPIA forbids.

Two different kinds of money are easy to confuse. Fees you pay us for GoLevi, if a plan is charged, are our fees. Money your client pays on an invoice is yours.

Online card and instant-EFT payments run on the payment account you connect. That may be PayFast, Paystack, Yoco, Ozow, or Stripe, under your own agreement with that provider. We store the keys you give us so we can open the checkout and read the payment status. We do not store full card numbers. Settlement is between you and that provider. We do not hold those funds, and we are not the merchant of record for them.

Bank details you print on an invoice are yours. We do not check that an EFT reached your bank. A payment you record by hand is your entry. Client credits and wallet balances in the product are records in your books. They are not a deposit with us and they are not e-money we issue.

Chargebacks, refunds, reversals, and scheme or provider fines on your payment account are yours. You deal with your client and with the provider. You will not require us to pay that amount out of our own funds.

You will not use the service for anything unlawful, misleading, or abusive. This clause is a condition of access. We may act on it without advance notice when waiting would increase the harm to another person, to another tenant, or to a payment provider. We will write to the account email when it is safe to do so.

• Do not issue an invoice, quote, credit note, statement, or pay link for a supply you will not make, for a person you are not entitled to charge, or for an amount you are not entitled to collect.
• Do not impersonate another business, a client, or GoLevi, and do not collect card, bank, or identity details by deception.
• Do not test stolen or unauthorised cards, and do not run a debit the payer has not authorised.
• Do not use the service to launder money, to finance crime, or to hide who is being paid.
• Do not send spam or phishing, and do not upload malware or content you have no right to process.
• Do not try to reach another tenant's data, break isolation, scrape beyond the API we document, or overload the service.
• Do not connect a domain you do not control, and do not leave an API key in use after you know it has leaked.

We may refuse a request, suspend or close a workspace, disable a pay link, and keep the logs we need for the investigation. We may share those logs and the related account details with the payment provider you connected, a bank, a regulator, or a law-enforcement authority when that is reasonably required for the investigation or when the law requires it. The Cybercrimes Act, 2020, and other laws may apply to unauthorised access or to fraud. We may report conduct we reasonably believe those laws cover.

You are responsible for your users. For this clause, their fraud and their breach are yours. Nothing in these Terms limits our liability for our own fraud. We do not ask you to commit fraud, and we will not honour an instruction to do so.

Prices we charge you are shown on the pricing page or in an order you accept. They are exclusive of VAT unless the page says otherwise. If we are a VAT vendor we add VAT at the rate in force. You are responsible for VAT and every other tax on the documents you issue to your clients, and for whether a document is a valid tax invoice under the Value-Added Tax Act, 1991.

If you do not pay a fee that is due to us, we may suspend the workspace after we have told you and given you a reasonable chance to pay. Suspension does not erase a fee already earned. Early access may be free. A free workspace is not insurance against your clients failing to pay you.

Where you are a consumer and the Electronic Communications and Transactions Act gives you a cooling-off right, you may cancel within the statutory period, unless an exception applies. One exception is a service that has already begun with your consent. Where the Consumer Protection Act, 2008 ("CPA") applies, you also keep the rights that Act says we cannot take away. If you cancel under a right the statute gives you, we refund the fees you paid us for the part we have not yet provided, as that statute requires. Other fees already due are not refunded, except where we failed to provide the service in a material way or the law requires a refund.

The service runs on providers we choose for hosting, storage, and transactional email. Sign-in with Google or Microsoft is governed by that provider as well as by these Terms. Payment providers you connect have their own terms, and you must follow them and the card-scheme rules that apply to you. We are not responsible for a decision or an outage of those providers beyond what these Terms say about our own service.

We work to keep the service available. We do not promise that it will be uninterrupted or error-free, and during early access we do not offer a service-credit uptime commitment. We may change or withdraw a feature. We will give notice where that is practical. A change we make to contain a security incident or fraud may be immediate.

We own the service, the software, and the GoLevi mark. You receive a limited, revocable right to use them while these Terms last. You will not copy the service, reverse engineer it except where the law allows, or present our mark as yours. You own your logo and your documents. If you send us a suggestion, we may use it without owing you a fee.

Each of us will keep the other's non-public information confidential and use it only to perform these Terms. This does not cover information that is public through no fault of the receiver, that the receiver already knew, that the receiver developed independently, or that must be disclosed by law. A disclosure we make under the fraud clause is allowed.

The Privacy Policy is part of these Terms. It explains what we collect, why, who receives it, and the rights POPIA gives. Where you are the responsible party for client information, the policy is also our operator instruction until a separate data-processing addendum is signed.

To the extent South African law allows, the service is provided as available. We do not warrant that it will meet a particular accounting or tax result, or that documents you send will be paid. Where the CPA applies to you, the warranties that Act implies and that cannot be excluded still apply. Nothing in these Terms excludes a right that statute says we cannot exclude.

This clause limits risk. Please read it. To the extent the law allows, we are not liable for lost profits, lost goodwill, or for money your clients do not pay you. Our total liability arising out of the service in any 12-month period is limited to the fees you paid us for the service in that period, or R1 000 if you paid us nothing.

The cap and the exclusion do not apply to liability that South African law does not allow us to limit. That includes our own fraud, and gross negligence to the extent it cannot be limited. It also includes a consumer's rights under the CPA that cannot be waived. We do not limit liability for death or personal injury caused by our negligence where the law forbids that limit.

This clause asks you to cover certain claims. Please read it. You indemnify GoLevi and the people who work on the service against loss, claim, penalty, fine, and reasonable legal cost arising from your documents, your client information, your payment activity, a domain or key you connect, your breach of these Terms, or fraud by you or your user. The indemnity does not apply to the extent the loss was caused by our own fraud or by our gross negligence.

You may stop using the service and ask us to close the workspace by email to legal@golevi.app from the owner's address. We may suspend or close for a material breach, for fees that stay unpaid after notice, for a legal demand, or immediately under the fraud clause.

Export what you need before closure. The product includes CSV export of records it makes available. After closure we delete or anonymise workspace content within a reasonable time, except records we must keep: our own accounting records, security logs, evidence of fraud or of a dispute, and anything a law or a payment provider requires us to keep. Backups fall away on their normal cycle. Clauses that by their nature should survive, including liability, indemnity, intellectual property, confidentiality, and this survival sentence, survive.

Some customers are consumers under the CPA, and some are not. A juristic person at or above the asset-value or turnover threshold published under that Act is not a consumer. If you are a consumer, these Terms are read so that they do not waive a right the CPA forbids us to ask you to waive. A term that is unfair, unreasonable, or unjust under section 48, or prohibited under section 51, is severed to the extent the Act requires. You may use the forums the CPA allows, including the National Consumer Commission and a court, where they have jurisdiction.

These Terms are governed by the laws of the Republic of South Africa. The courts of South Africa have jurisdiction. Before you sue, write to legal@golevi.app and give us 15 business days to try to resolve the dispute, unless waiting would prescribe a claim or cause serious harm. We do not require arbitration, and we do not take away a consumer forum the CPA provides.

We may update these Terms by posting the new version on this page with a new date. If a change materially reduces your rights and we have a workspace email for you, we will email that address before the change takes effect. Continued use after that date is acceptance where the law allows it. If you are a consumer and you do not accept the change, you may stop and ask us to close the workspace.

If a clause is unenforceable, the rest remains. A delay in enforcing a right is not a waiver. You may not cede these Terms without our written consent. We may cede them to a successor of the service, and we will tell active workspaces if we do. These Terms, the Privacy Policy, and any plan or order you accept are the whole agreement on their subject. We are independent contractors. Nothing here creates a partnership, employment, or agency that lets you bind us to your clients.

Neither of us is liable for a delay caused by an event outside that party's reasonable control. That does not excuse a payment your client already owes you, and it does not excuse our duty to try to contain fraud and security incidents.

Terms: legal@golevi.app. Privacy: privacy@golevi.app. Website: https://golevi.app.